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GDPR Compliance

Last Updated: July 2026

Our Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy rights in accordance with applicable data protection legislation, including the General Data Protection Regulation where applicable.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: You have given explicit permission for us to process your data for specific purposes
  • Contract: Processing is necessary to fulfill our service obligations to you
  • Legal Obligation: We are required by law to process certain data
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided this does not override your rights

Data Subject Rights

Under data protection law, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under specific circumstances.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your personal data is processed and stored within Australia. If data transfers occur internationally, we ensure appropriate safeguards are in place to protect your information in accordance with data protection standards.

Automated Decision Making

We do not use automated decision-making processes or profiling that would produce legal effects or significantly affect you.

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These measures include:

  • Secure data storage systems
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

Contact for Data Protection Matters

For questions or concerns about how we handle your personal data, please contact us at [email protected].

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